Refund & Cancellation Policy
Stephens-Son Electric
Overview
Stephens-Son Electric provides residential electrical services, not physical products. This policy explains how cancellations, refunds, and service guarantees work.
Service Call & Diagnostic Fee
- A diagnostic / service call fee applies to most service visits.
- This fee is waived when the recommended service work is accepted and completed.
- The diagnostic fee is non-refundable once the technician has arrived and begun evaluating the issue.
Cancellations
- Appointments may be cancelled or rescheduled with at least 24 hours’ notice at no charge.
- Late cancellations (less than 24 hours) or no-shows may be subject to the standard service call fee.
Completed Work
- Payment is due upon completion of the agreed-upon work.
- Once electrical work has been completed and accepted, it is generally non-refundable.
- If a concern arises after the work is finished, please contact us so we can address it under our workmanship warranty.
Workmanship Warranty
Stephens-Son Electric stands behind its residential electrical work with a 1-year workmanship warranty. If a covered issue related to our workmanship occurs within one year of completion, we will return and make it right at no additional labor cost.
This warranty does not cover:
- Damage caused by misuse or unauthorized changes
- Normal wear and tear
- Acts of nature
- Pre-existing electrical issues unrelated to our work
- Materials or equipment (these are covered by the manufacturer’s warranty)
Estimates & Quotes
- Written estimates are provided for larger or more complex jobs.
- Estimates are valid for the time period stated on the quote.
- No work beyond the approved scope will be performed without your authorization.
Questions
If you have questions about a charge, cancellation, or warranty, please contact Stephens-Son Electric at (480) 282-7457 or through the contact form on our website. We will respond as quickly as possible.